Pursuing Technology With a Passion While Furthering my Knowledge
I’m an IT professional and Computer Science graduate with a strong background in technical support, system monitoring, and data-driven problem solving. I specialize in maintaining complex hardware and software environments, diagnosing real-time issues, and ensuring that critical systems operate smoothly and efficiently.
Currently, I work as a Senior Product Support Specialist, where I monitor tolling infrastructure, analyze performance metrics, and collaborate with engineers, technicians, and developers to resolve system challenges. My work involves validating new technology, optimizing system reliability, and translating technical insights into actionable solutions.
Previously, I supported students, faculty, and staff as an IT Help Desk Technician, where I honed my skills in hardware/software troubleshooting, customer service, and technical communication across multiple platforms
I bring strong analytical thinking, a foundation in programming (Python, C++, JavaScript, SQL, Bash, Perl), and experience with Windows, Linux, and iOS environments. Above all, I enjoy solving problems, improving systems, and helping people get the most out of their technology.
SUNY PLATTSBURGH
Transcore
Amazon Web Services
CompTIA
Experience
I’m more than just someone who enjoys working with techology
Senior Product Support Specialst TransCore
- Enterprise infrastructure support
- Incident response
- System monitoring
- Vendor collaboration
- Software validation
- Performance analysis
IT Help Desk Support Technician SUNY Plattsburgh
- Tier 1 IT support
- Active Directory & VPN
- Hardware & software support
- Documentation
- Customer service
Sales Associate/ Customer Service Rep Bed Bath & Beyond
- Customer service
- Sales & product recommendations
- Cash handling
- Returns & exchanges
- Inventory stocking
- Merchandising
- Team collaboration
- Problem resolution
Transcore
Technologies:
Windows, Linux, System Monitoring, Incident Management, Documentation, Cross-functional Collaboration
SUNY Plattsburgh
Technologies:
Active Directory, Windows, VPN, Microsoft 365, Hardware Troubleshooting, Networking, Customer Support
Technical Skills
Operating Systems
Windows
Linux
macOS
Microsoft
Azure
Microsoft 365
Active Directory
SharePoint
Networking
DNS
DHCP
VPN
TCP/IP
Support
ServiceNow
Jira
SLA
Programming
Python
SQL
HTML
CSS
Bash
Soft Skills
Communication
Problem Solving
Documentation
Collaboration